FAQ
Frequently Asked Questions (FAQ)
Have a question? Below you’ll find answers to the most common inquiries. If you can’t find what you’re looking for, don’t hesitate to contact us.
Shipping & Delivery
1. Where do you ship to?
We currently ship throughout the United States.
2. How long does processing take?
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.
3. What are your delivery times?
Once your order has been processed, delivery typically takes 4–9 business days. Total delivery time is estimated at 6–12 business days.
4. Do you offer free shipping?
Yes, we offer free shipping on all orders with no minimum purchase.
5. What is the order cutoff time?
The daily order cutoff time is 6:00 PM (Eastern Standard Time – New York).
6. Will I receive a tracking number?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number.
7. Do you ship to PO boxes or military addresses?
No, we currently do not ship to PO Box addresses or military addresses (APO/FPO/DPO).
8. What happens if my delivery fails or my address is incorrect?
If a delivery attempt fails or incorrect address details are provided, the package may be returned. We will contact you to arrange reshipment, which may involve additional shipping costs.
9. What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us at info@vissmo.com. We will investigate the issue with the carrier and work towards a solution.
Returns & Refunds
10. Can I return my order?
Yes, you may return your item within 30 days of delivery.
11. What condition must items be in?
Items must be unused and in their original condition.
12. Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
13. How long does it take to process a refund?
Refunds are processed within 5–7 business days after the returned item has been received and inspected.
14. How do I start a return?
Please contact us via email with your order details to initiate the return process.
Payments
15. What payment methods do you accept?
We accept Visa, Mastercard, and American Express.
16. What currency are payments processed in?
All transactions are processed in USD (United States Dollars).
17. Are my payments secure?
Yes, all payments are processed through secure and encrypted systems.
18. What should I do if my payment is declined?
Please double-check your payment details and ensure sufficient funds are available. If the issue persists, contact your bank or payment provider.
Privacy
19. How do you protect my personal information?
We take your privacy seriously. All transactions are protected through secure encryption technologies.
20. Will my data be shared with third parties?
No, your personal information is not sold or shared with third parties. It is only used to process your order and provide customer support.
Contact & Support
21. How can I contact you?
You can reach us via email at info@vissmo.com or by phone at +16414664237
22. When is customer support available?
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (Eastern Standard Time).
23. How long does it take to receive a response?
We aim to respond to all inquiries within 24 hours during business days.
Contact Information
E-mail address: info@vissmo.com
Phone number: +16414664237
Store name: Vissmo
Warehouse address: 3838 Palm St, Houston, TX 77004, USA
Business name: Manuel Vazquez Bena
UID: CHE-352.179.511 MWST
Business Address: Neue Bühnenbergstrasse 60, 4665 Oftringen, CH
Customer service available hours
Operating Hours (Monday to Friday)
09:00 AM – 6:00 PM (EST)