Refund policy
This Return & Refund Policy applies to customers located in the United States.
We accept returns and exchanges for both defective and non-defective products within 30 days of delivery.
Returns
To be eligible for a return, items must be in new condition. This includes products that are unused, unworn, and in their original, unopened packaging.
Customers have the right to request a return within 30 days of receiving their order.
Return Process
To start a return, you must contact us first at:
Return requests that are not initiated via email will not be accepted.
Once your return request is approved, you will receive instructions on how to return your item.
Returns must be sent by post to the following address:
UNIT 1113, 11/F, PENINSULA CENTRE
67 MODY ROAD, TSIM, SHA TSUI
HONG KONG
Customers are responsible for return shipping costs and must arrange their own return shipping label.
Exchanges
We accept exchanges. If you wish to exchange an item, please contact us at info@vissmo.com to initiate the process.
Defective or Incorrect Items
If the item you received is defective, damaged, or incorrect, please contact us immediately at info@vissmo.com. We will evaluate the issue and provide a suitable solution.
Fees
We do not charge any return or restocking fees.
Refunds
Refunds are issued after the returned item has been received and inspected.
Once your return is approved, refunds will be processed within 10 business days to your original payment method.
Please note that it may take additional time for your bank or credit card provider to process the refund.
Currency
All refunds are issued in USD (United States Dollar).
Contact Information
E-mail address: info@vissmo.com
Phone number: +16414664237
Store name: Vissmo
Warehouse address: 3838 Palm St, Houston, TX 77004, USA
Business name: Manuel Vazquez Bena
UID: CHE-352.179.511 MWST
Business Address: Neue Bühnenbergstrasse 60, 4665 Oftringen, CH
Customer service available hours
Operating Hours (Monday to Friday)
09:00 AM – 6:00 PM (EST)